Privacy Policy
GENERAL TERMS AND CONDITIONS OF USE OF ONLINE SHOPPING SERVICE ON THE WEBSITE WWW.ECOCOMFORT.HR
General terms and conditions of sale
The website www.ecocomfort.hr is owned by ECO COMFORT doo, Buje, Juki-Kaštel 158, OIB: 46639582591, share capital 20,000.00 kn, competent court Commercial Court in Pazin. The content of the website www.ecocomfort.hr is owned by ECO COMFORT doo and may be used only with the express permission of the copyright holder. The Supplier (Seller) is Eco Comfort doo, and the Buyer of goods is a visitor to the e-commerce site who selects at least one product, fills out an electronic order form and sends it to the Seller. The Seller's e-commerce site enables the purchase of all products found on the Seller's website. The General Terms and Conditions of Sale have been drawn up in accordance with the Croatian Consumer Protection Act. By using the website www.ecocomfort.hr, users accept the published general terms and conditions. ECO COMFORT doo reserves the right to change the general terms and conditions on the website www.ecocomfort.hr at any time and without prior notice. All changes to the general terms and conditions are binding for users. All prices are expressed in the Croatian national currency, the Croatian kuna (HRK), including VAT. The point of sale is located in the Republic of Croatia.
Only users from the Republic of Croatia can shop in the e-store.
Unilateral termination of the contract by the buyer
The contract that the Buyer enters into with ECO COMFORT doo for the purchase and sale of products is a one-time contract for the purchase and sale of products that is consummated by the delivery of the goods by the Seller and the payment made by the Buyer, in case it is not terminated. These General Terms and Conditions are an integral part of the Purchase Agreement between ECO COMFORT doo and the customer. Pursuant to the Consumer Protection Act, the buyer is authorized to unilaterally terminate the contract without giving reasons within 14 days from the date of delivery of the product, i.e. delivery of the last product from the order. The contract can be terminated unilaterally by sending an e-mail message to info@ecocomfort.hr.
Payment methods
The Buyer will pay the Seller for the ordered products, including delivery costs, based on the offer (e.g. general payment slip, etc.) via banks, post offices, internet banking or in cash if they choose the option of receiving the goods on delivery.
If the Buyer pays by general payment slip, in the "Payer" section it is necessary to enter their name, surname and address. In the "Recipient" section it is necessary to enter: ECO COMFORT doo, Juki-Kaštel 158, 52460 Buje. In the "Recipient's account number" section it is necessary to enter: HR7023800061140027585. In the "Reference number" section it is necessary to enter: offer number.
If the Buyer decides to pay upon receipt, the Buyer is obliged to pay for the goods only upon receipt. The Buyer is obliged to settle the invoice for the ordered product with the delivery person upon delivery of the ordered product. Payment to the delivery person is only possible in cash. In the event that the Buyer is unable to receive the shipment at the defined address at the time of delivery, the delivery person leaves a notification of the arrival of the shipment. Delivery costs are included in the price regardless of the type and quantity of the ordered products.
The invoice will be attached to the package (or one of the packages if the ordered goods are delivered in several packages), unless the delivery address is different from the customer's address. In this case, the invoice will be sent by e-mail to the customer's address.
Shipping and delivery
Products are delivered via transport companies that provide transport services or by self-delivery. Delivery is made to the entrance of the residential building. The products will be packaged in such a way that they cannot be damaged by normal handling during transport. When receiving the product, the buyer is obliged to check for any damage and immediately report it to the delivery worker who delivered the goods, or refuse to accept a shipment with visible external damage. Subsequent complaints will not be accepted. The goods are insured against loss in delivery, and if the buyer does not receive any notification or delivery from the Seller even after 7 days of placing the order, he must inform him so that the Seller can ensure that the shipment is found or send a replacement. The goods are delivered within 7 working days from the date of order and delivery depends on the quantity and type of goods.
Return of goods and complaints
The Buyer has the right to return the goods in the following cases: when goods that were not ordered are delivered, and when goods that are defective or damaged are delivered. The Seller will approve the return of the goods to the Buyer after receiving a justified complaint by e-mail, telephone or in writing, with instructions for returning the goods. Products cannot be returned if they have been used. In the event of failure to deliver the goods, the Seller will refund the Buyer. In the event of a return of goods that is not due to the supplier's fault, the Buyer bears all handling costs incurred.
Complaint
If you are dissatisfied for any reason, you can submit a complaint to ECO COMFORT doo. A written complaint can be submitted by post (Juki 158 – Kaštel, 52460 Buje) or by e-mail to info@ecocomfort.hr. The complaint must include the order number. ECO COMFORT doo will send you a response, which must reach you by law within 15 (fifteen) days from the date of receipt of the complaint.
Privacy Policy and Customer Data Protection
ECO COMFORT doo implements personal data protection measures in its business in accordance with the General Data Protection Regulation (GDPR), legal and regulatory obligations.
ECO COMFORT doo (owner of the online store www.ecocomfort.hr) is committed to protecting the personal data of customers by collecting only the necessary, basic data from customers that are important for the delivery of goods. The data we need is the name and surname of the person receiving the package, the delivery address (street and city), and a contact phone number.
The above information remains in our company and is protected by a username and password that only our company employees have, and the same will only be listed on the package that is sent to the end customer, so that the delivery service can deliver the package to the Customer.
All employees of the company ECO COMFORT doo and its business partners are responsible for respecting the principles of privacy protection.
We take all necessary measures to ensure that user data on our website is protected. Access to all data about our users is strictly confidential. Only employees who need this information to ship the product ordered by the customer have access to confidential data.
Cookie policy
In order to provide you with the best experience on our site, and to ensure that the site works properly, this site stores a small amount of information (cookies) on your computer. By using the site www.ecocomfort.hr, you agree to the use of cookies. By blocking cookies, you can still browse the site.
What is a "cookie"?
Cookies are small files that are stored on your computer while you are browsing the Internet, usually when you first visit a website. Cookies allow websites to remember your activities or settings and automatically apply them the next time you visit the same site. The website “knows” that you have been here before and in some cases customizes what you see on the screen. For example, they can be used to remember the contents of your shopping cart in an online store.
They can be used to store passwords or forms you have filled out (for example, when you enter your name or address on a website). Some cookies are more complex, they can remember how much time you spend on each page of a website or which links you click on. Generally speaking, the purpose of cookies is benign, they are not harmful and cannot carry viruses, and they allow the user to have a better surfing experience.
All information collected by cookies is accumulated and anonymous, allowing us to monitor the effectiveness of the site and is not shared with any other entities.
All of this information can only be saved if you allow it – websites cannot access information you have not given them and cannot access other files on your computer.
There are several types of cookies:
Temporary (session) cookies: These are automatically removed from your computer when you close your web browser. They are used by websites to store temporary data (e.g. items in a shopping cart)
Persistent cookies: remain stored on your computer even after you close your web browser. They are used by websites to store data – most often your settings when using the site. Persistent cookies will remain on your computer until you manually remove them or until they expire.
First-party cookies: These come from the website you are viewing, and are either temporary or permanent. They are used by websites to store information such as your name and password, so that you don't have to log in every time you visit.
Third-party cookies: belong to different domains than the one shown in the address bar. Web pages may contain content from other domains (such as banners), which opens up the possibility of tracking a user's browsing history. The privacy settings in most modern browsers allow you to block third-party cookies.
How to disable cookies?
By disabling cookies, you decide whether to allow them to be stored on your computer. Settings can be controlled and changed in your web browser. If you disable cookies, you will not be able to use certain functionalities of the website.
Does www.ecocomfort.hr use cookies and why?
Yes, with the main goal of providing our websites with the best possible user experience. In addition, we also use them for:
– tracking visitor statistics: cookies collect information about visitor interactions on our websites. They are also used to store other data related to user activity.
– normal functioning of the web program: cookies are used for the normal functioning of certain website features that make it easier for users to access content.
Contact
For all questions related to the protection of your personal data, as well as to exercise the previously mentioned rights and requests, you can contact us by sending an email to: info@ecocomfort.hr or by post to our headquarters address: Juki-Kaštel 158, 52460 Buje. Complaints should be sent to the email address: info@ecocomfort.hr